Healthcare-Focused Expertise
Healthcare demands high standards, strict compliance, and data privacy. Our client portfolio spans pharmaceutical companies, device manufacturers, distributors, and care institutions.
End-to-End Medical Device After-Sales Management
Six core functional modules, all fully mobile-enabled,
ensuring service efficiency and an outstanding customer experience.
Service Report
System
Online Repair
Request
Technical Support
Center
Spare Parts
Management
Engineer Schedule
Management
Lifecycle
Management
Engineer Workflow
From the customer repair request to call-center intake, regional engineer dispatch,
appointment scheduling, on-site service, and ticket closure.
Customer
Repair Request
Repair Request
Fault Diagnosis &
Engineer Assignment
Engineer Assignment
Online Parts
Request
Request
Service Plan
Creation
Creation
Service Report
Completion
Completion
Print &
Customer Signature
Customer Signature
Submit
Report
Report
Service
Evaluation
Evaluation
Customer
Technical Support Center
Engineer
Mobile-First Operations
Integrated with WeCom and DingTalk for real-time task reminders,
enabling engineers to complete work and upload service reports on the go.
Analytics & Reporting
Powerful visual dashboards help managers identify operational issues
and significantly elevate enterprise management standards.
Monthly/Annual
Service Visits
Service Visits
Staff Travel &
Spare Parts Cost
Spare Parts Cost
Repair Hours &
Customer Satisfaction
Customer Satisfaction
Equipment
Failure Rate
MTBF
Failure Rate
MTBF
Service
Contract
AR
Contract
AR
Weekly/Monthly/
Quarterly
Reports...
Quarterly
Reports...
Why ZuoQuan
WHY INDUSTRY LEADERS CHOOSE ZUOQUAN
Best-Practice Engineering
We follow standardized product design workflows and modern frontend frameworks, using industry-leading project management tools for sustainable delivery.
Quality Assurance & Service
Before delivery, project managers, QA engineers, and developers conduct multi-round quality reviews and testing. No deployment without sign-off.
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Clients & Partners
